Problem

The constraints on the Hughesville system became more pronounced as the community grew. A change in leadership prompted a more proactive approach and with the addition of a second storage tank, they began systematically tracking and repairing leaks within their distribution system. However, they did not have a way to implement the process and technology changes that were needed to take advantage of both the new tank and the new knowledge regarding their leaks. When these challenges were coupled with a turnover in staff, it created a critical mass.
They reached out to several equipment vendors and received help figuring out what needed to change, but almost no help on what to do and how to start. Additionally, the traditional pay by the hour alternatives lead to the client assuming they could not afford to makes changes and just had to live with the way the system worked. They would not be able to achieve the ROI for all the improvements they were trying to make.
They needed a partner who could deliver an affordable, scalable solution and show them how to implement it—not just sell them equipment.